FAQS
Express shipping is the standard shipping method.
All memorabilia is custom-made with a standard 1-week turnaround and delays may be experienced during peak periods or for multiple item orders.
Our carriers are under strict instructions not to leave your product unattended. If you are not home at the time of delivery, the designated carrier is instructed to leave a missed delivery card at your address, with further details regarding collection/re-delivery.
If your order is yet to be dispatched, we can update your delivery address. If your order has been dispatched, we will make every effort to update your address through our logistics partner, however this is not guaranteed and may result in a delay in delivery.
Unfortunately, in most instances we cannot dispatch to PO Boxes. We’d recommend giving a residential or business address for delivery to avoid any potential delays or issues with delivery.
We’re more than happy to ship all over the world; naturally, there are some extra costs associated with international shipping, and any duties or taxes incurred remain the sole responsibility of the purchaser. Contact us at shop@fogs.com.au for a quote.
Our memorabilia is shipped from Picture Warehouse in Arundel, QLD.
Our current order dispatch timelines, and all other information regarding delivery, can be found on each individual product page, under the SHIPPING section. If you would like any further information about a specific product, or need an order by a specific date, please contact us prior to placing your order at shop@fogs.com.au.
This can be quite common, given some unforeseen delays that can occasionally affect carrier services. If this happens with your delivery, please Contact us at shop@fogs.com.au, and we can lodge an enquiry with our logistics partner to find out more information on your behalf.
All signed products and limited-edition products are accompanied by a Certificate of Authenticity.
An order confirmation will be automatically emailed to you within minutes of your order being completed. If you have not received this, please check your junk folder, as sometimes they can appear here. If you have not received your order confirmation email after a couple of hours, please contact us at shop@fogs.com.au
Yes. Select the “Pick Up” option at the Checkout. Collection is from Picture Warehouse in Arundel, QLD.
Once your order is dispatched, our logistics partner will email you with the relevant tracking details for your order. From here, you will be able to track your order to your door.
We make every effort to get your order dispatched as quickly as possible. In some instances, different products have varying production and despatch timelines, so it is not uncommon that you would receive products from the same order at separate times.
Please be aware that once an order has been placed, we cannot modify it. Please ensure you have acquired all relevant information before purchasing as we do not accept refunds.
If your order is yet to be dispatched, you can contact us at shop@fogs.com.au and we will provide you with an update on your order progress. Once your order has been dispatched, you will receive an email from our logistics partner. From here, you will be able to track your order to your door.
Unfortunately, we are unable to accept cancellation or refund requests due to the limited edition and special nature of our products. The majority of our items are specially produced to order and, as such, is a Firm Sale and a change of mind cancellation cannot be accepted.
Should you wish to view our returns and exchanges policy, please do so here:
Unfortunately, as our products are made to order, we are unable to provide exchanges.
Should you wish to view our returns and exchanges policy, please do so here:
If your order has arrived damaged or faulty, please send through images of the damage to shop@fogs.com.au. We will be able to assess whether repairing or replacement is necessary (whichever best solves the issue.) We’ll coordinate a carrier to bring your piece back to our warehouse for repair/replacement at our expense. We might need your help attaching labels to the carton which would be sent by email – so please let us know if printing will be a challenge.